FREQUENTLY ASKED QUESTIONS
Here are the answers
There is a big interest in our products and our company – which makes us very happy. The greater the interest, the more questions there are. That's why we have summarized the most frequently asked questions here in a FAQ – true to the motto “Good to know”. Are you interested in a specific topic? Then you can narrow down all relevant questions on this topic by clicking on the relevant keyword.
What should I look for in a framing module?
„What is important with the framing module is the greatest possible angle of the individual blades and the aperture slider rotation. It is an advantage if the blades’ maximum angle during light entry is reached very early, so that the highest possible setting angles are possible over the entire usable range. “
What should I keep in mind when changing the gobo?
„When removing the clamping ring, make sure that the gobo doesn’t get scratched. When inserting glass gobos, make sure that the matte white coated side is facing the lens. Gobos that must not twist, such as logos, should be additionally secured against twisting with a drop of silicone adhesive. When using original JB gobos, the markings on the gobo, gobo holder and gobo wheel must be observed! You can find precise instructions in the manual, Chapter 8.2. For other questions, feel free to contact our service department directly.“
How can I get information and manuals for old products?
„You can find them at our website’s download centre: JB-Lighting - Download Centre.
Otherwise you can email our service team and ask.
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Are the connection cables for the lights included with delivery?
„Yes, naturally, a 2 m rubber cable is included with version H07RN-F 3G1.5mm² with original Neutrik connector True1 black on the moulded Schuko plug.“
Which carriers and parcel services do you work with?
„We mainly dispatch through the parcel services UPS and FedEx and with the carrier Dachser.“
How often does the JB newsletter come out?
„Once a month, if there is news to report.“
Are other, custom gobo motifs possible?
„Yes, upon request and depending on the motif, but only in black and white. The requested motif must be sent as a vector graphic, preferably in DXF format (.dxf). If necessary, or for further questions, feel to contact Benjamin “Benni” Simeg from the service team directly.“
Where can I buy JB devices?
„Through one of our dealers or directly from us. For this, feel free to contact Lisa Ott, at info@jb-lighting.de .“
How can I get replacement gobos?
„Just send an email to our tech support. Benni and Roland will be glad to help you.“
Are there JB lights in still other colors?
„Yes, upon request! Up to now, we have produced our moving heads, which come standard in black, and in special colors, such as silver, gold and white upon special customer request. If you are looking for pictures of this, feel free to browse Instagram. You’re sure to find them there. If you’re interested, our sales team will be glad to help you.“
Can I also have you repair my lamps?
„Absolutely! To ensure faster processing of your repair request, please use our service form and insert it filled out and printed with each product upon shipping.“
Why is the M18 in white not as bright as the P18, even though the M18 has higher LED output?
„For white light in certain colour temperatures, not all colours are needed in full output. Therefore, the sum of the output is less than with white light LEDs and therefore the brightness. Do you have questions about that? Then feel free to contact Michael “Noddl” Nothelfer from technical sales.“
How much brighter is the M18 profile in the colours?
„This depends a lot on the light colour, and there is no catch-all answer. However, compared to the P18 profile, the colours are consistently brighter: red twice as bright and green/blue about 8 times as bright.“
What does the CRI express?
„Colour reproduction is a quality characteristic of artificial light, compared to natural light. A light source that does not contain all the spectrum colours of sunlight makes the colours of illuminated objects look natural — then the colour reproduction is optimal. The Colour Rendering Index, or Ra, is a key figure of a photometric quantity that describes the quality of the colour rendering of light sources with the same correlated colour temperature (CCT). The higher the CRI, or Ra value, the more naturally colours are reproduced and the more pleasantly they are perceived.“
Can the LED modules be replaced?
„Yes, that is possible. However, the replacement is relatively demanding, so we recommend that our service team do it. “
Are there special care instructions and intervals for the devices?
„At regular intervals – once a year – the zoom/focus guide rails, the rotating gobos, and the aperture slider bearings on the profile lights should be checked for adequate lubrication. The plastic parts of the headlight should be regularly checked for damage and beginning cracks – also see Chapter 8.9 in the manual.“
How do I find out if there are new software updates?
„You can find the current software for each product in the download area, with the current selection, and on our website’s corresponding product pages. And, naturally, our technology newsletter will inform you. That assumes that you have already subscribed to Tech-News.“
I need replacement parts. Who should I contact?
„It’s best to contact Benjamin Simeg and Roland Grundner from the /Service/Ersatzteilserviceservice team directly.“
What advantages does slide-in technology give me?
„Service, cleaning and gobo changes can be done much more quickly and conveniently than without it, since all inserts can be removed and reinstalled without tools and without manually disconnecting the cable.“
Do you still produce LICON light mixing consoles?
„No. We develop and produce only LED moving heads. Of course, the light mixing consoles can still be repaired — we still have all common replacement parts in storage.“
Where can I rent JB moving lights?
„At many providers all over Germany. All further information can be found in our user network – JB-Lighting’s community portal. There you will find out who has which and how many JB products in stock for you to rent.“
Can anyone use the JB user network?
„Yes! For that, you have to log on and then filter by city or postal code, distance and JB product, and possible rental dealers will be shown. Register now!“
How much does a JB moving head cost?
„Contact our sales team directly for price queries and a non-binding offer – whether on the phone, or best by email to info@jb-lighting.de“
Are the devices RDM capable?
„Yes, all our headlights are RDM capable.“
Can I control the LEDs individually on the Sparx washers?
„Yes, through the direct single pixel control and through predefined macros.“
Which protocols run through Ethernet interfaces?
„sACN (streaming ACN) and Art-Net. Our Sparx Pixel Washers also include Kling-Net (control protocol for Arcaos media servers).“
Do the headlights have wireless DMX?
„Yes, Lumen Radio CRMX TiMo is permanently installed.“
Can I also finance or lease the material or devices through you?
„No, we don’t offer our own financing. However, we can recommend leasing companies we have worked with for years. For this, feel free to contact Lisa Ott info@jb-lighting.de . There is no obligation. She can give you more information.“
Is it possible just to buy inlays, without a case?
„No. We do not offer inlays as accessories, but only cases with the appropriate inlays as a package.“
Do the omega brackets fit all devices?
„Yes, the standard omega bracket (item No. BLOB02) fits all current headlights.“
Can I get demo devices to test?
„Yes, please send us an email, and we’ll set up possible dates.“
Does JB-Lighting offer company tours?
„Yes! We love to give them! We’re always very happy to show off our production. Please write to Jule Braungardt (email: jule.braungardt@jb-lighting.de) and set up possible tour dates.“
