SERVICE is a top priority at JB-Lighting
JB-Lighting manufactures high-tech quality products for professional users. The great advantages of our moving lights – besides their performance and functionality – are their long service life, low operating costs and minimal need for maintenance.
We’re one of the first manufacturers to equip our spotlights exclusively with modular plug-in technology, for example. These plug-in units are designed in such a way that they can easily be removed without manually disconnecting cables, cleaned and serviced, and popped back into position. It hardly gets faster or more expeditious. But strenuous daily life on tour and years of use can still lead to defects or damage from transportation – that's where our service team comes in.
We’re one of the first manufacturers to equip our spotlights exclusively with modular plug-in technology, for example. These plug-in units are designed in such a way that they can easily be removed without manually disconnecting cables, cleaned and serviced, and popped back into position. It hardly gets faster or more expeditious. But strenuous daily life on tour and years of use can still lead to defects or damage from transportation – that's where our service team comes in.
Service quality “Made in Germany”
We strive to optimise not only the performance of our products, but also - or especially - our service. This makes all the difference and ensures that your JB products continue to function perfectly even after many years of use, without losing any of their performance.
Consistently high service quality characterises us and is just one of the reasons why JB-Movingheads enjoys such a large and steadily growing fan base - and that makes us particularly proud.
Absolute experts are at work here
From order intake to the final quality check, all work steps are carried out by qualified and experienced specialists.
Based on the error description on your Service-Form, a detailed error analysis takes place on the test board and serves as the foundation for preparing an offer. All parts that could impair function are cleaned for this purpose. If the repaired device successfully passes all function testing, it will be prepared for pick-up or shipping.
Short turnaround times
We know that you can only work profitably with our products if they’re ready to be used again as quickly as possible after finding a defect. As a manufacturer that relies on hardly any suppliers, we have an extensive spare parts warehouse which we can access at any time.
This enables incredibly short turnaround times in service and allows us to provide fast, cost-effective support with original spare parts. Thus long delivery times and high downtime costs can be avoided.
SERVICE HOURS
Merchandise delivery and pick-up is available through our service department on weekdays, from 9am – 5pm (or 3pm on Fridays) at gate 1.
In exceptional cases of urgency, earlier delivery times and later pick-up times can also be arranged in advance with our tech support.
SERVICE FORM
To guarantee faster processing of your repair enquiries, please use our service form and attach it (filled-in and printed) to each product when shipping.
