SERVICE is a top priority at JB-Lighting
KNOW WHAT MATTERS TO YOU!
Best possible technical support, from A-Z
JB-Lighting manufactures high-tech quality products for professional users. The great advantages of our moving lights – besides their performance and functionality – are their long service life, low operating costs and minimal need for maintenance.
We’re one of the first manufacturers to equip our spotlights exclusively with modular plug-in technology, for example. These plug-in units are designed in such a way that they can easily be removed without manually disconnecting cables, cleaned and serviced, and popped back into position – it hardly gets faster or more expeditious. But strenuous daily life on tour and years of use can still lead to defects or damage from transportation – that’s when our technical support specialists are in demand.
We’re one of the first manufacturers to equip our spotlights exclusively with modular plug-in technology, for example. These plug-in units are designed in such a way that they can easily be removed without manually disconnecting cables, cleaned and serviced, and popped back into position – it hardly gets faster or more expeditious. But strenuous daily life on tour and years of use can still lead to defects or damage from transportation – that’s when our technical support specialists are in demand.
Service quality “Made in Germany”
We strive towards optimum value – not only with the performance of our products but also when it comes to service – and that’s exactly what makes the difference at JB-Lighting. Our technical support ensures that your JB products still work even after years of hard use in shows and on stage, without sacrificing performance.
Consistently high service quality is our trademark, and is just one of the reasons that JB-Lighting enjoys such a large, constantly growing community of fans – and we’re extremely proud of it.
Absolute experts are at work here
From order intake to the final quality check, all work steps are carried out exclusively by highly qualified, experienced employees.
Based on the error description on your Service-Form, a detailed error analysis takes place on the test board and serves as the foundation for preparing an offer. All parts that could impair function are cleaned for this purpose. If the repaired device successfully passes all function testing, it will be prepared for pick-up or shipping.
Short turnaround times
We know that you can only work profitably with our products if they’re ready to be used again as quickly as possible after finding a defect. As a manufacturer that relies on hardly any suppliers, we have an extensive spare parts warehouse which we can access at any time.
This enables incredibly short turnaround times in service and allows us to provide fast, cost-effective support with original spare parts. Thus long delivery times and high downtime costs can be avoided.
SERVICE HOURS
Merchandise delivery and pick-up is available through our service department on weekdays, from 9am – 4.30pm (or 2.30pm on Fridays) at gate 1.
In exceptional cases of urgency, earlier delivery times and later pick-up times can also be arranged in advance with our tech support.
SERVICE FORM
To guarantee faster processing of your repair enquiries, please use our service form and attach it (filled-in and printed) to each product when shipping.
Private and professional consultation
Especially in our hectic digital world, nothing can replace personal contact, collaborative consultation among equals and mutual exchange of experience. This is the only way to productively find, further develop or provide the best possible solutions.
Because along with pure facts about the units, many other factors must be taken into consideration when making a purchase in the events industry. Operating costs, light efficiency, functionality and handling, service life and maintenance needs, reliability, and manufacturing quality primarily all play increasingly decisive roles.
Because it’s vital to find the perfect solution with an impressive price/performance ratio, one that will pay off for you in the short, medium and long term. Our distribution team is happy to advise you personally for this purpose – by phone, through an appointment with you at your site or during a visit to JB-Lighting in Blaustein, with a live demonstration of our high-tech moving lights in our own showroom.
Our distribution team is happy to advise you!
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Jörg ZimmermannSales manager +49 (0)7304 9617-70 |
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Michael NothelferTechnical sales +49 (0)7304 9617-22 |
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Jörg Reimund SieperSales +49 (0)7304 9617-+49 (0)172 529 5227 |
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Lisa OttInternal sales +49 (0)7304 9617-25 |
BEST SERVED BY JB-LIGHTING
In our download centre, you’ll find all the information, files and parameters you’ll need for operating and handling your JB products – from libraries for specific products and consoles, through DMX reports and photometric data, up to 3D and CAD drawings, manuals, and brochures.
Spotlights
Profile
Washlights
Controller
Accessories
Spotlights
– no longer in production –
Washlights
– no longer in production –
Controller
– no longer in production –
Scanner
– no longer in production –
NOT FOUND!
If you didn’t find what you were looking for, need other documents or have questions about this, just get in touch with us – we’re glad to be of help.
Knew it all along?
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Summer holidayWe're treating ourselves to a holiday from 10/08/ to 21/08/2020. We will be completely closed during this time. |
