SERVICE is a top priority at JB-Lighting
KNOW WHAT MATTERS TO YOU!
Best possible technical support, from A-Z
JB-Lighting manufactures high-tech quality products for professional users. The great advantages of our moving lights – besides their performance and functionality – are their long service life, low operating costs and minimal need for maintenance.
We’re one of the first manufacturers to equip our spotlights exclusively with modular plug-in technology, for example. These plug-in units are designed in such a way that they can easily be removed without manually disconnecting cables, cleaned and serviced, and popped back into position – it hardly gets faster or more expeditious. But strenuous daily life on tour and years of use can still lead to defects or damage from transportation – that’s when our technical support specialists are in demand.
We’re one of the first manufacturers to equip our spotlights exclusively with modular plug-in technology, for example. These plug-in units are designed in such a way that they can easily be removed without manually disconnecting cables, cleaned and serviced, and popped back into position – it hardly gets faster or more expeditious. But strenuous daily life on tour and years of use can still lead to defects or damage from transportation – that’s when our technical support specialists are in demand.
Service quality “Made in Germany”
We strive towards optimum value – not only with the performance of our products but also when it comes to service – and that’s exactly what makes the difference at JB-Lighting. Our technical support ensures that your JB products still work even after years of hard use in shows and on stage, without sacrificing performance.
Consistently high service quality is our trademark, and is just one of the reasons that JB-Lighting enjoys such a large, constantly growing community of fans – and we’re extremely proud of it.
Absolute experts are at work here
From order intake to the final quality check, all work steps are carried out exclusively by highly qualified, experienced employees.
Based on the error description on your Service-Form, a detailed error analysis takes place on the test board and serves as the foundation for preparing an offer. All parts that could impair function are cleaned for this purpose. If the repaired device successfully passes all function testing, it will be prepared for pick-up or shipping.
Short turnaround times
We know that you can only work profitably with our products if they’re ready to be used again as quickly as possible after finding a defect. As a manufacturer that relies on hardly any suppliers, we have an extensive spare parts warehouse which we can access at any time.
This enables incredibly short turnaround times in service and allows us to provide fast, cost-effective support with original spare parts. Thus long delivery times and high downtime costs can be avoided.
Full service à la JB-Lighting
With regular maintenance, the already very robust and durable JB headlights remain in the best possible shape. This is not the only reason why the cleaning of the devices is part of the service at our technical support. Of course, you can also do this yourself. For this purpose, we are happy to provide you with all the important utensils needed for a software update or for the optimal care/cleaning of our moving heads with our service kit: two high-quality brushes, a cleaning cloth, silicone oil and HT grease as well as an adapter cable (USB to OTG) for service updates.
The following To-Do Video shows you which tools are used when and how.
The following To-Do Video shows you which tools are used when and how.
Cleaning: This is how it‘s done!
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How do you do it right and what do you have to pay attention to when cleaning moving heads? This question is answered in the following video exemplary for the entire P-series on the P12.
Feel free to contact our JB service
SERVICE HOURS
Merchandise delivery and pick-up is available through our service department on weekdays, from 9am – 4.30pm (or 2.30pm on Fridays) at gate 1.
In exceptional cases of urgency, earlier delivery times and later pick-up times can also be arranged in advance with our tech support.
SERVICE FORM
To guarantee faster processing of your repair enquiries, please use our service form and attach it (filled-in and printed) to each product when shipping.
Private and professional consultation
Especially in our hectic digital world, nothing can replace personal contact, collaborative consultation among equals and mutual exchange of experience. This is the only way to productively find, further develop or provide the best possible solutions.
Because along with pure facts about the units, many other factors must be taken into consideration when making a purchase in the events industry. Operating costs, light efficiency, functionality and handling, service life and maintenance needs, reliability, and manufacturing quality primarily all play increasingly decisive roles.
Because it’s vital to find the perfect solution with an impressive price/performance ratio, one that will pay off for you in the short, medium and long term. Our distribution team is happy to advise you personally for this purpose – by phone, through an appointment with you at your site or during a visit to JB-Lighting in Blaustein, with a live demonstration of our high-tech moving lights in our own showroom.
Our distribution team is happy to advise you!
BEST SERVED BY JB-LIGHTING
In our download centre, you’ll find all the information, files and parameters you’ll need for operating and handling your JB products – from libraries for specific products and consoles, through DMX reports and photometric data, up to 3D and CAD drawings, manuals, and brochures.
Downloads
Profile
M18 Profile
Manual
DMX-Protocol
Catalogue
Photometric data
Safety instruction
Declaration of conformity
Libraries
Software
P18 Profile
Manual
DMX-Protocol
Catalogue
Photometric data
Safety instruction
Declaration of conformity
Libraries
Software
Drawings/CAD/3D
P18 PROFILE MK2
Manual
DMX-Protocol
Catalogue
Photometric data
Safety instruction
Declaration of conformity
Libraries
Software
Drawings/CAD/3D
P12 Profile
Manual
DMX-Protocol
Catalogue
Photometric data
Safety instruction
Declaration of conformity
Libraries
Software
Drawings/CAD/3D
P10 Profile
Manual
DMX-Protocol
Catalogue
Photometric data
Safety instruction
Declaration of conformity
Libraries
Software
Drawings/CAD/3D
Spotlights
P12 Spot
Manual
DMX-Protocol
Catalogue
Photometric data
Safety instruction
Declaration of conformity
Libraries
Software
Drawings/CAD/3D
P9 Spot
Manual
DMX-Protocol
Catalogue
Photometric data
Safety instruction
Declaration of conformity
Libraries
Software
Drawings/CAD/3D
Fresnel-Washer
P18 Wash
Manual
DMX-Protocol
Catalogue
Safety instruction
Declaration of conformity
Libraries
Software
Drawings/CAD/3D
P18 Wash MK2
Manual
DMX-Protocol
Catalogue
Safety instruction
Declaration of conformity
Libraries
Software
Drawings/CAD/3D
P12 Wash
Manual
DMX-Protocol
Catalogue
Photometric data
Safety instruction
Declaration of conformity
Libraries
Software
Drawings/CAD/3D
P10 Wash
Manual
DMX-Protocol
Catalogue
Safety instruction
Declaration of conformity
Libraries
Pixel-Washer
Sparx 30
Manual
DMX-Protocol
Catalogue
Safety instruction
Declaration of conformity
Libraries
Software
Drawings/CAD/3D
Sparx 18
Manual
DMX-Protocol
Catalogue
Safety instruction
Declaration of conformity
Libraries
Software
Drawings/CAD/3D
Sparx 12
Manual
DMX-Protocol
Catalogue
Safety instruction
Declaration of conformity
Libraries
Software
Drawings/CAD/3D
Sparx 9
Manual
DMX-Protocol
Catalogue
Safety instruction
Declaration of conformity
Libraries
Software
Drawings/CAD/3D
Accessories
Upgrade Dongle
Software
no longer in production
Spotlights
P7 - LED CMY SPOT
Manual
DMX-Protocol
Catalogue
Photometric data
Safety instruction
Declaration of conformity
Libraries
Software
Drawings/CAD/3D
P4 - BeamSPOT
Manual
DMX-Protocol
Catalogue
Photometric data
Safety instruction
Declaration of conformity
Libraries
Software
Drawings/CAD/3D
Varyscan P8 - RGB LED SPOT
Manual
DMX-Protocol
Catalogue
Photometric data
Libraries
Software
Drawings/CAD/3D
Varyscan 7 1200 HTI
Manual
DMX-Protocol
Catalogue
Libraries
Software
Drawings/CAD/3D
Varyscan P6 575 HMI
Manual
DMX-Protocol
Catalogue
Libraries
Software
Drawings/CAD/3D
Varyscan P3 250 HTI
Manual
DMX-Protocol
Catalogue
Libraries
Software
Drawings/CAD/3D
Varyscan P2 250 HTI
Manual
DMX-Protocol
Catalogue
Libraries
Software
Varyscan 6 575 HMI
Manual
DMX-Protocol
Catalogue
Libraries
Varyscan Micro 150 HTI
DMX-Protocol
Catalogue
Libraries
Varyscan Micro Plus 150 HTI
DMX-Protocol
Catalogue
Libraries
Fresnel-Washer
Varycolor 7 1200 HMI
Manual
DMX-Protocol
Catalogue
Libraries
Varycolor P6 575 HMI
Manual
DMX-Protocol
Catalogue
Libraries
Varycolor P3 250 HTI
Manual
Libraries
Software
Drawings/CAD/3D
Varycolor Micro 150 HTI
Manual
DMX-Protocol
Catalogue
Libraries
Varycolor 6 250 MSD / 575 MSR
250 MSD / 575 MSR ">
Manual
Catalogue
Libraries
Pixel-Washer
Sparx 10
Manual
DMX-Protocol
Catalogue
Photometric data
Safety instruction
Libraries
Software
Drawings/CAD/3D
2D: Sparx10_2D.zip
3D: Sparx10_3D.zip
Sparx 7
Manual
DMX-Protocol
Catalogue
Photometric data
Safety instruction
Libraries
Software
Drawings/CAD/3D
2D: Sparx7_dxf.zip
3D: Sparx7_3DS.zip
A12
Manual
DMX-Protocol
Catalogue
Photometric data
Libraries
Software
Drawings/CAD/3D
2D: A12_dxf.zip
3D: A12_3DS.zip
A12 - Tunable White
Manual
DMX-Protocol
Photometric data
Libraries
Software
Drawings/CAD/3D
2D: A12_dxf.zip
3D: A12_3DS.zip
A8
Manual
DMX-Protocol
Catalogue
Photometric data
Libraries
Software
Drawings/CAD/3D
2D: A8_dxf.zip
3D: A8_3DS.zip
A8 - Tunable White
Manual
DMX-Protocol
Catalogue
Photometric data
Libraries
Software
Drawings/CAD/3D
2D: A8_dxf.zip
3D: A8_3DS.zip
JBLED A7
Manual
DMX-Protocol
Catalogue
Photometric data
Libraries
Software
Drawings/CAD/3D
2D: JBLED_A7_dxf.zip
3D: JBLED_A7_3DS.zip
JBLED A4
Manual
DMX-Protocol
Catalogue
Photometric data
Libraries
Software
VaryLED 3*84
Manual
DMX-Protocol
Catalogue
Libraries
Software
Drawings/CAD/3D
Controller
Licon 1X
Manual
Catalogue
Software
Drawings/CAD/3D
Licon 1
Manual
Catalogue
Software
Licon CX
Manual
Catalogue
Software
Drawings/CAD/3D
Scan Control 1612
Manual
Catalogue
Licon FX
Manual
Catalogue
Software
Drawings/CAD/3D
DMX Controller
Manual
Accessories
Wireless TRX
Manual
Catalogue
Software
Licon 1X Offline Editor
Software
Scanner
Varyscan 5 MV 1200 HMI
Manual
Catalogue
Libraries
Varyscan 4 EV 1200 HMI
Manual
Catalogue
Libraries
Varyscan 4 1200 HMI
Manual
Catalogue
Libraries
Varyscan 4 CP 575 HMI
Catalogue
Libraries
Varyscan 3 Special 250 MSD
Catalogue
Libraries
Varyscan 3 Special Plus 250 MSD
MSD">
Catalogue
Libraries
News
Congress Centrum Suhl invests in M18
The Congress Centrum Suhl is the largest event hall in southern Thuringia. Five new JB-Lighting M18 LED spotlights have been